Privacy

Privacy Policy.

How we handle private request details.

Controller

ELAXIOM FZCO

Private Freezone Limited Liability Company

Dubai Airport Freezone

Building 5 East A, Second Floor

Premises No. 5EA 233-SD15

Dubai, United Arab Emirates

Email: concierge@noor-alps.com

Personal data we collect

When you submit a private request, we may collect the details you provide, including name, email address, country, selected priorities, preferred dates, guest composition, destination interests, occasion, privacy requirements, wellness preferences, and any other information included in your message.

Purpose of processing

We process request details to review your inquiry, respond personally, prepare suitable private proposals, coordinate requested services, and keep necessary correspondence records related to your request.

Legal basis

Processing is based on your request before entering into a possible service relationship, our legitimate interest in responding to inquiries and protecting service quality, and, where applicable, your consent for details you voluntarily provide.

Storage period

We keep personal data only as long as needed for the inquiry, service coordination, legal obligations, or legitimate business records. If no cooperation follows, request details are periodically reviewed and deleted when no longer required.

Data sharing

We do not sell personal data. Details may be shared only where necessary with carefully selected service providers, hospitality partners, transfer partners, wellness providers, technical providers, or professional advisers involved in responding to or fulfilling a private request.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with a competent supervisory authority.

Cookies and analytics

This website does not currently use analytics, marketing pixels, or non-essential tracking cookies. If this changes, this policy will be updated and consent will be requested where required.